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TSG Partners with CSI to Present Avaya Customers with Robust, Enterprise-Scale Solutions for Call Logging and Quality Monioring

For Immediate Release: August-2009

TSG is partnering with Coordinated Systems, Inc. (CSI) to deliver enhanced contact center solutions featuring CSI’s Virtual Observer (VO). As CSI’s flagship solution in call logging and quality monitoring, VO is an invaluable asset to any Avaya-based contact center. VO is compatible with a variety of technologies – from traditional analog/digital/TDM recording to VoIP call recording – and adaptable to almost every industry type. This makes it ideal for TSG customers to integrate the platform into the Avaya Communication Manager Software and attain critical performance targets. It also transforms recorded calls into valuable information leading to compliancy, higher customer satisfaction and increased profits.

With successful implementations across the country, TSG looks forward to continuing its relationship with CSI, leveraging their strong technology and rich heritage. In business since 1972, CSI has established itself as a consistent source of cutting-edge solutions backed by high quality long term relationships, both with customers and partners.

When asked why TSG welcomes partnership with CSI, Chief Technology Officer David Parry said,“CSI is one of the best kept secrets in the Call Recording and Quality Monitoring space. CSI’s Virtual Observer solution set meets the needs of almost every customer in the Contact Center space at a significant value-to-price ratio benefit, which is forefront in every customer’s mind today. The solution packages many of the additional capabilities Contact Center customers want down the road on day one, without having to pay a premium for them later on.”

About Technology Solutions Group Inc.

Technology Solutions Group, Inc. (TSG) is a national communications solutions provider and was founded in 1999. TSG serves voice and data communications needs of companies of all sizes, from multi-location, national enterprises to single-office, small-and medium-sized businesses.  Areas of expertise include Telephony, VoIP and SIP applications, Unified Communications, Contact Centers/CRM, and Data Networking.

As an Avaya National Platinum Business Partner, TSG maintains strategic partnerships and certifications with Avaya, Extreme Networks and Juniper Networks to deliver fully-converged communications solutions.

TSG is headquartered in Aurora, IL, and operates branch offices for sales and services throughout the United States. Please contact us.