What Does a “Cloud-Based” Contact Center Mean?

Cloud-based contact centers have experienced explosive growth, with a 49.4% rise in number of seats from 2014 to 2015

As organizations consider whether to move to the cloud, it is helpful to understand exactly what this means, and what the benefits are of transitioning to this model. If you believe that a cloud contact center is simply about moving from a CAPEX model to an OPEX model, you should definitely read this white paper.

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