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 With the back-to-school season in full swing, take
charge of your ongoing education at TSG University. Sign up now for
our fall offerings. Don't wait! Your TSGU education is just a click
away.
September 2011
07-08: IP Office Admin
13-15: Modular Messaging Admin
October 2011
10-14: Basic CM Admin
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Avaya Tech Talk
Are You Ready for the
"Bring Your Own Device" Phenomenon?
Avaya hosted a dozen
CIO round-tables and the issue that came up repeatedly was employees bringing their own
devices to work - Blackberries, iPhones, Droids,
iPads - and expecting the enterprise IT team to support them. As a
result, it was clear that IT teams are feeling the pressure of added
risk, complexity and lack of control.
During our local Avaya
Tech Talk session we'll help you learn best practices gleaned from
real customer networks around:
- The questions you should
ask before designing your integrated multi-device environment
- How to duplicate a
similar user experience regardless of the device employed (IM,
Voice, voicemail, interfaces)
- Ways to simplify your
management and administration of disparate protocols and devices
- Ensuring message access
and reliability
- Creating reliable audit
trails for employees using mobile phones
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People-Centric Collaboration
FREE Avaya Webinar
Series
Find out how others are
benefiting from people-centric
collaboration solutions from Avaya -- and how
you can, too!
With the ever-changing
platform of collaborative communication, it's important to keep up
with the latest technology. The right collaborative solutions help
shape the way we do business, simplifying complex networks and
reducing infrastructure costs.
Join us for
an in-depth discussion of how Avaya Aura® provides the core
communications platform to deliver improved real-time multi-session
and multimodal collaboration to the desktop, tablet or mobile device
and support your existing UC solutions.
- How the right
collaborative solutions help us work smarter instead of harder
- Customer stories and a
case study that illustrates how Avaya UC solved one
company's collaboration challenges
- The infrastructure,
standards, approach, experience and return on true
people-centric collaboration
Register now for
Part 2 of our People-Centric Collaboration Series.
Speaker: Lawrence Byrd -
Director of Unified Communications Architecture, Avaya
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Get Smart
Join Avaya's Contact Center Learning Series
Proactive Contact
expands beyond collections and telemarketing. In this session,
participants will hear how companies are finding new ways to leverage
the power of predictive dialing. Predictive dialing is evolving from
single use (collections or telemarketing) to multiple uses, and from
single channel (voice only) to multi-channel interaction, such as
automated notifications, SMS and email. Join us and invite your
colleagues!
Outbound industry
trends:
- How proactive self
service can drive down expenses
- How to develop a multi-layered
proactive outreach strategy
- What Avaya is doing to
help our customers take advantage of industry trends
Sessions begin at 12 noon Eastern Time.
- October
10th -
Avaya Aura WFO and eLearning - Get the Most From Your People,
Processes and Technology
- November
14th -
Deliver a Seamless Customer Experience, Across All Channels with
Avaya Aura Contact Center - What's New in 6.2 and Beyond
- December
12th -
Effectively Gather Contact Center Intelligence, With Avaya
Performance Solutions
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