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 Get a leg up on the New Year by taking charge of your
ongoing education at TSG University. Sign up now for our winter
semester courses. Don't wait! Your TSGU education is just a click
away.
January 2012
04-05: IP Office Admin
February 2012
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CMS 16.3 Generally Available
Avaya
Releases its Latest Call Management System
Call
Management System (CMS), Avaya's integrated analysis and reporting
tool, has just been upgraded. Keep tabs on virtually everything
happening in your call center - whether you want to evaluate the
performance of one agent, a group of agents, a single contact center,
or multiple locations around the world.
In
addition to robust real-time monitoring and historical reporting,
task scheduling, exception notification, threshold warning,
administration and configuration, and long term ACD data storage, 16.3
includes a host of new features:
- A
browser-based reporting interface
- Support
for ICR 2.0 reporting
- Lower
cost x86 platform
Contact your TSG Account Executive to find out more about
upgrading to CMS 16.3.
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Avaya Wins Innovation Award
Desktop
Videoconferencing Endpoints
Avaya
has received the 2011 New Product Innovation Award for Global Desktop
Videoconferencing Endpoints from Frost & Sullivan for the Avaya
Desktop Video Device (ADVD).
In
determining the award, Frost & Sullivan benchmarked the ADVD in
five categories: product innovation; use of leading-edge
technologies; value-added features and benefits, customer ROI and
customer penetration potential.
The
ADVD is a WIFI enabled desktop video device that has an 11.6-inch
multi-touch screen with an integrated high definition video camera.
The multi-modal device supports the Avaya Flare® Experience, and is
an integrated solution that brings together multiple interactions
into a single communications interface. This device enables users to
communicate via multiple media types and provides access to desktop
video, social media, audio/video/web conferencing, multiple
directories, presence, instant messaging, and contextual history in
an innovative and intuitive desktop device.
Avaya's
Desktop Video Device supports the entire Avaya Aura® applications
portfolio, and enables a user to consolidate tools such as a desk
phone, speakerphone, and video endpoint in a single easy to use
device for ad hoc or scheduled multimedia collaboration. Customers
have no need for multiple devices, which saves money on hardware,
licenses, management, and maintenance.
Read
full press release here.
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Avaya Government Solutions
Avaya
Selected for Government Telecom Contract
Avaya
Government Solutions, a wholly owned subsidiary of Avaya, announced
that it has been awarded prime contractor status on the U.S. General
Services Administration (GSA) Connections II telecommunications
contract. The contract, to be shared among 21 companies, is valued at
up to $5 billion over 9 years and 3 months.
Avaya
Government Solutions is one of only two awardees with a
telecommunications original equipment manufacturing (OEM) pedigree.
The
Connections II contract is a follow-on to the original GSA
Connections vehicle that expires in January 2012. Connections II can
be used anywhere in the world by all federal agencies and entities as
well as by authorized state, local and tribal governments. It
provides for both firm fixed price and time and materials type
awards. Task orders can be administered either directly by the
individual government agency's contracting shop or with the aid of
GSA.
Read
the full press release here.
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