| When it comes to selecting a business partner to assist with your telecommunications needs, there is no shortage in terms of the number of candidates. Within the Avaya business partner community alone, the selection can be overwhelming. That is why we believe there is only one true point of differentiation: services. The range of services you may obtain from TSG is extensive, but perhaps more relevant is the fact that we’ve earned our stripes.
Avaya National Platinum Business Partner
Awarded based upon:
- Superior technical competency
- Best-in-class customer service
Avaya 3 Star Global Services Provider
Awarded based upon:
- Outstanding levels of customer support
- Ensuring customer access to best practices including security consulting, business continuity solutions, and maintenance provided by Avaya Global Services
TSG’s Field Engineers complete coursework and testing to maintain rigorous ongoing technical certifications including Avaya Certified Associate (ACA), Avaya Certified Specialist (ACS) and Avaya Certified Expert (ACE), with special emphasis in Converged Communications Solutions.
TSG’s services organization will assist you with the implementation of your new communications platform. Our team works extensively with multi-site deployments, retaining a single project team to add efficiencies and enhance customer comfort.
TSG services include:
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Pre-sale engineering
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In-house system design and configuration
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Full dedicated project management
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System deployement and implementation
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Administration and end user training
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Consulting services and network assessments
Contact TSG for all of your service-related needs.
Useful Links
The Avaya website has a wealth of information for existing Avaya customers. Bookmark this site at www.avayadocs.com, and reference it for the following information:
- Supporting information by product
- User guides
- Software/firmware downloads
- Creating a service request
The International Alliance of Avaya Users' (INAAU) mission is to be the user's group for customers of Avaya products and services. Through their business partnership with Avaya, and partner organizations, INAAU influences product, service and policy direction for the benefit of the membership. The organization is a communication channel of education and information for its members. Visit www.inaau.org for more information. |
