Services


The value of TSG stems from the quality of its people and its ability to enable premium customer experiences through best-in-breed technologies. From the highest levels of strategic partner certifications to decades of experience, TSG’s Expert Services Group is second to none. TSG has a national footprint and serves clients large and small across the country. TSG’s goal is your satisfaction.

TSG’s professional services support every stage of the project cycle, from planning and consulting services, staging and implementation, all the way to post-install support services like maintenance, remote programming, and customizable managed services.

These offers provide a level of platform support that dramatically affects operational efficiency while controlling costs. All services incorporate the custom SLAs you need to operate at peak performance.

Implementation and delivery of communication solutions make up the core focus of TSG’s Expert Services Team. Our approach is a proven process that has yielded the highest levels of customer satisfaction and excellence ratings in the industry. By leveraging a “same team” approach, we ensure that the customers work with the install teams they are familiar with at all locations. This drives consistency and predictability within a project and allows us to maintain maximum customer loyalty.

TeleTech Technology Managed Services offerings deliver industry-leading services and tools developed through years of experience to proactively address the issues that plague unified communications and contact center environments. We continually reevaluate our methodologies, adopting the latest technology to deliver services that drive the success of our clients. Year after year, we continue to expand our partnerships, proving our value with extraordinary contact center solutions and backing it up with our 95% client renewal rate, one of the highest client renewal rates in the industry.

TeleTech Technology offers three distinct packages of Managed Services, from basic to full support:

Avaya SPOC

Basic package for the Avaya Support Services customer who requires a single point of contact for coordination of those services and ability to add value-driven features.

Foundation

Mid-level package for clients requiring more hands-on services, providing a better experience through a more complete understanding of the customer’s environment.

Enhanced

High-touch package providing richest feature set and service levels for operating and maintaining a contact center or UC environment at peak performance.

Find out more about our Managed Services offerings.