Proactive Contact  

Proactive Contact
Product Overview
Proactive Contact software gives contact centers the capabilities they need to preview, initiate, and track outbound communications.
FEATURES
  • Deliver a better customer experience
    Wow your customers by contacting them with timely services and information they value.  Help solve problems before they happen. 
  • Reach business goals faster
    Leverage outbound applications for: early collections, payment reminders, sales cross-sell/up-sell, renewals, alerts, reminders, customer surveys, and many more.
  • Increase agent productivity
    Holistic management, inbound/outbound agent blending, industry-leading voice detection, and predictive dialing help eliminate agent downtime and improve efficiency.
  • Ensure Regulatory Compliance
    With industry-leading voice detection and patented Cruise Control call pacing, you can achieve regulatory compliance and your service goals even under the most stringent conditions.
Description
Proactive Contact is Avaya’s industry-leading outbound platform for creation and management of outbound campaigns and customer communications.  It offers superior voice detection and predictive dialing capabilities that alongside inbound/outbound agent blending help you improve customer satisfaction, increase agent productivity, and maximize your return on investment. 
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